Terms & Conditions
These Terms and Conditions (“Terms”) outline the legal framework governing the purchase and supply of
goods (“Products”) through the Spruce Home website (“our Site”), as well as the usage of our Site and related
services. These Terms establish the rights and obligations between Spruce Home (“we,” “us,” “our”) and users
(“you,” “your”) accessing and utilizing our Site or purchasing Products.
By accessing our Site, placing an order, or using our Services, you agree to comply with and be bound by these
Terms.
Please carefully read and understand these Terms before proceeding.
1. ACCEPTANCE OF TERMS
By clicking to confirm your order during the checkout process, you indicate your acceptance of these
Terms. You warrant that you have the legal capacity, authority, and right to enter into these Terms. Should
you refuse to accept these Terms, you will not be able to make purchases through our website. By using
the Site without making a purchase, you acknowledge acceptance of these Terms in relation to your Site
usage.
2. MODIFICATIONS TO TERMS
We reserve the right to modify these terms at anytime without prior notice. This means that it is your
responsibility to periodically review these terms to ensure you are aware of any changes. If you continue to
use the website or services after modifications have been made, it is considered your acceptance of the
updated terms.
3. PRIVACY POLICY AND ADDITIONAL DOCUMENTS
In addition to these terms, our Privacy Policy governs how your personal information is collected, used, and
protected. By using our website, you are also agreeing to our Privacy Policy. For further information, you
can refer to our website’s terms of use and frequently asked questions (FAQs) section.
4. ABOUT SPRUCE HOME:
Spruce Home is a product offered by Spruce Cleaning Services, which is a registered company in the
specified country or region. The company’s registered office is located at the address mentioned in the
terms. For further communication, you can contact us via email at the provided email address.
5. ACCOUNTS & USAGE:
In order to avail yourself of our website’s product offerings, the creation of a user account is requisite. If
there is any unauthorized access, you must inform us immediately. Your account is personal and non-
transferable. We retain the right to refuse account applications.
6. PRODUCTS
Product images on the Site are for illustration purposes and may vary from actual products received. All
Products are subject to availability, and we may inform you if an ordered product is unavailable.
7. PRICE AND PAYMENTS
Product prices are listed on the website and are subject to change. The prices generally include applicable
taxes unless stated otherwise. Accepted payment methods are outlined on the website. When you provide
payment information, you are granting us permission to charge your chosen payment account. It’s
important to make payments promptly to avoid any order processing delays.
8. DELIVERY
We utilize local shipping services to deliver products to your specified address. It’s important to provide
accurate and up-to-date delivery information. Once the product is dispatched, we are not responsible for
any delays that may occur during shipping.
9. UNDELIVERED PRODUCTS
If you do not receive your ordered products within the expected delivery time frame, it is your
responsibility to notify us within 7 days of the expected delivery date. To avoid any delivery issues, make
sure your delivery address is kept up-to-date in your account.
10. FAULTY, DEFECTIVE OR DAMAGED PRODUCTS
If you receive products that are inherently defective or damaged during shipping, we offer the option of
replacements or refunds. To process a return, provide evidence of the delivery costs associated with the
return.
11. CANCELLATION POLICY:
You have a specified number of days to request the cancellation of an order for a full refund. It’s important
to note that once products have been opened, they cannot be returned due to health protection or hygiene reasons.
12. EVENTS BEYOND OUR CONTROL
We are not liable for disruptions to our services caused by events that are beyond our control, such as
natural disasters, labor strikes, or other unforeseeable circumstances.
13. LIMITATION OF LIABILITY:
The products we offer are intended for personal use and are not liable for any commercial losses you may
experience. However, we do not exclude liability for cases involving death, personal injury, fraudulent
activities, or breaches of legal obligations.
14. FREE OR DISCOUNTED OFFERS, AND REFERRALS
Free or discounted offers are subject to our discretion and may be limited to new users. Referral codes are
subject to our terms and may be revoked if misused.
15. APPLICABLE LAW
These terms are governed by the laws of the specified country or region. Any disputes will be subject to the
exclusive jurisdiction of the courts located in Metro Manila.
16. CONTACTING US
For any inquiries related to these terms or your orders, you can contact us via
info@sprucecleaningservices.com.
17. ACCEPTABLE USE POLICY
Our Site is intended for lawful use only. Users are prohibited from misusing the website, introducing
viruses, or engaging in any other prohibited activities.
18. LAST UPDATED
These Terms were last updated in September 5, 2023.